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Agile – Transforming your patient journey, a new Agile approach

September 14, 2020 @ 3:00 pm 3:30 pm

Speakers: Rob Seebold, BuzzBack and Julie Loving, TherapeuticsMD

Convenor: Xierong Liu, Ipsos Health


This webinar will demonstrate how to transform your patient journey research to a more agile, patient-centric approach.

The 3 A’s are now de facto in market research today and ingrained in our vernacular: AI, Automation, Agile – with Agile being the current operative. Agile IS here to stay but is less about faster and cheaper and more about embracing patients to empathize, understand them as human beings, and build a better patient experience.

Oh, of course with agility!

In this session, BuzzBack and a Julie from TherapeuticsMD will demonstrate a proven patient journey approach, integrating interactive, mobile, video and social listening elements for a 360 visual, view to patient understanding.

Rob Seebold

Rob Seebold


With 20+ years insights experience, Rob has held a variety of senior agency roles. Rob joined BuzzBack in 2012 and leads on healthcare at BuzzBack Europe. Rob has a wide experience in global insights / research and has worked at agencies in the UK and Australia including RSGB, TNS and Research International (all now Kantar) and Quaestor Research and Marketing Strategists (now Optimisa Research). His specialisms include: Innovation & NPD, market landscape & understanding and brand & communications development.

Julie Loving

Julie Loving


With 20+ years of insight experience, Julie has worked across a diverse set of industries and categories. She has led the insights function for food (Kelloggs, General Mills, NutraSweet), household products (SCJohnson Wax), entertainment (Universal), and OTC (Dr. Scholl’s, McNeil brands). Her healthcare experience includes GI, upper respiratory, pain, cardiovascular, mental health and most recently, women’s health (Bristol-Meyers Squibb, AstraZeneca, TherapeuticsMD). Her work has spanned the globe, having lived and worked in China, Japan and the UK, and leading global innovation efforts from the US.